Terms & Conditions

Acceptance and changes to these terms

These Terms & Conditions form the agreement between you and us when you use your account or any service made available through our site. By creating an account, depositing funds, placing a bet or using a game, you confirm that you have read, understood and accepted these terms, together with the rules shown for the relevant game, promotion or payment service.

You must also follow any instructions, limits and conditions displayed in your account, the cashier or a specific offer. If there is a difference between these general terms and the terms of a particular promotion or game, the specific terms will apply to that promotion or game.

We may update these terms when our services, systems, legal obligations or operating arrangements change. If a change is important, we will take reasonable steps to bring it to your attention. The updated version will apply from the date stated in the notice or, where no date is stated, when it is published on the site.

If you do not accept an updated term, you should stop using your account and contact us about closing it. Continuing to use the site after the effective date means that you accept the updated terms. Any bets or transactions already completed before a change will normally remain subject to the terms that applied when they were made, unless we must act differently to meet a legal or regulatory requirement.

Eligibility, your account and verification

You must be at least 18 years old and a resident of the UK to open or use an account. We may ask for proof of age and other information before allowing you to use some or all of our services. You must not register or play if gambling is not permitted for you, if you are using somebody else’s details or if you are acting for another person.

Only one account is permitted per person. You must not create additional accounts to avoid a restriction, claim an offer more than once, continue playing after an account closure or otherwise get around these terms. If we identify duplicate accounts, we may suspend or close the accounts and take action under the applicable bonus and account rules.

The information you provide must be complete, accurate and kept up to date. This includes your name, date of birth, address, email address, payment details and any other information we reasonably request. Tell us promptly if your circumstances or details change. We may restrict account activity until the information has been corrected or confirmed.

Your account is personal to you. You must not sell, transfer, lend or share it, and you must not allow another person to access it. Keep your username, password, one-time codes and other login information confidential. If you think somebody has accessed your account without permission, change your password where possible and contact us through live chat or at support@spinstation-casino.co.uk without delay.

We hold the gaming licence required for the services we provide and must verify accounts and transactions. We may refuse registration or limit access where the eligibility requirements are not met, information cannot be confirmed or continued access would create a legal, security or safer gambling concern.

Verification, deposits, withdrawals and bonuses

Identity, age, address and source of funds checks

We will carry out identity, age and address checks as part of our account controls. These checks may take place before your first withdrawal, or earlier if required. We may ask for documents or information such as evidence of identity, proof of address, payment ownership or other details needed to confirm that your account is genuine and that funds are being used lawfully.

Where required, we may also carry out source-of-funds or source-of-wealth checks. You must provide information that is clear, current and suitable for the check. A withdrawal or other account activity may remain pending until the requested information has been received and checked. If you do not provide it, or if the information cannot be confirmed, we may restrict or close the account in line with these terms.

Deposits and withdrawals

You may deposit only through the payment methods made available in the cashier. You must be authorised to use the payment method and must not use a method belonging to another person. We may reject, return or delay a deposit where payment ownership, transaction security or account information needs to be confirmed.

Withdrawal requests are handled using the options shown in your account. Where possible, we will return funds to the same payment method used for the deposit. We may ask you to complete verification before processing a withdrawal, and a request may remain pending while checks, payment processing or account balance checks are completed.

The minimum and maximum amounts, available methods and any account restrictions are shown in the cashier or account area. You are responsible for checking those details before making a deposit or withdrawal. We may correct an obvious payment or balance error and will explain the effect on your account where appropriate.

Bonuses and promotional offers

Each bonus or promotional offer has its own terms. Those terms may set out who can participate, how a bonus is credited, the wagering requirement, qualifying deposits, eligible games, maximum bet, expiry date, withdrawal conditions and any maximum bonus or winnings amount. You should read the specific offer terms before accepting it.

A bonus may expire or be removed if its conditions are not met within the stated period. Wagers that do not meet the offer terms may not count towards a wagering requirement. If you withdraw before completing the relevant conditions, the bonus and any associated promotional balance may be removed.

You must not abuse a promotion. This includes creating or using duplicate accounts, manipulating a promotion, using payment methods improperly, coordinating activity with others or taking steps intended to obtain an offer more than once. If we reasonably believe that an offer has been abused or its terms have been breached, we may cancel the bonus, remove related winnings, refuse a future offer or take further account action.

Responsible gambling and self-exclusion

Gambling should be treated as entertainment and not as a way to make money or solve financial problems. We provide responsible gambling tools to help you stay in control. Depending on your account and the service used, these may include deposit limits, time-outs and self-exclusion. The limits and available settings are shown in your account.

A self-exclusion request is intended to prevent you from using your account for the selected period. You must not open another account or ask somebody else to play for you during self-exclusion. If you are concerned about your gambling, support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

Closing or suspending your account

You may ask us to close your account at any time by contacting support@spinstation-casino.co.uk or using live chat. We may ask you to complete suitable security checks before acting on the request. Account closure does not cancel obligations that arose before closure, including outstanding checks, payment matters or the terms of a completed transaction.

We may suspend, restrict or close an account where you breach these terms, provide inaccurate information, fail a verification check, use an account improperly, abuse a promotion, create a security or financial risk, or where we are required to act by law. We may also close an account after a period of inactivity. We will provide information about the reason and any next steps where we are permitted to do so.

If an account is closed or suspended, we may hold funds while we complete checks or resolve a dispute. Subject to these terms and any applicable legal requirement, any balance that is properly due to you will be returned using an appropriate payment method. We may retain or recover amounts connected with fraud, unlawful activity, payment reversal, bonus abuse or another breach of these terms.

Complaints, liability and governing law

Complaints and disputes

If you are unhappy with an account decision, payment, game outcome, promotion or part of our service, contact support@spinstation-casino.co.uk. You may also contact us through the live chat on the site. Please provide your account details, the date of the issue and a clear explanation of what happened, without sending unnecessary sensitive information.

We will acknowledge and look into your complaint within a reasonable time. We may ask for further information before reaching a conclusion. Our response will explain the outcome and any action available to you. If we cannot resolve the matter directly, independent dispute resolution may be available in general terms, subject to the nature of the complaint and the applicable process.

Our liability

We take reasonable steps to keep the site and our services available and secure, but we do not promise that they will always be uninterrupted, error-free or available on every device or network. Maintenance, technical faults, payment problems, events outside our reasonable control and security incidents may affect access.

To the extent permitted by law, we are not responsible for losses caused by your failure to keep login details safe, your misuse of an account, inaccurate information supplied by you, problems with your device or internet connection, or actions taken by a payment provider outside our control. We are also not responsible for indirect loss that was not reasonably foreseeable when you accepted these terms.

Nothing in these terms removes or limits responsibility that cannot lawfully be removed or limited. If part of these terms cannot be enforced, the remaining terms will continue to apply. A delay in enforcing a right does not mean that we have waived that right.

Governing law

These terms and your use of our services are governed by the laws of England and Wales. Any dispute will be handled under those laws. If you have questions about these terms, contact support@spinstation-casino.co.uk or use the live chat on the site.