Responsible Gambling

Our commitment to safer gambling

We want you to stay in control of your gambling. Playing with us is for entertainment only, and there is no guarantee that you will win. You should never gamble with money that you need for rent, bills, food, travel or other essential costs.

Before you play, decide how much money and time you can afford to spend. Treat that amount as part of your entertainment budget. When the budget is used, stop for the day or for the period you have chosen. Do not try to recover losses by placing larger or more frequent bets.

• You must be 18 or over to use your account and gamble with us.
• Only gamble with money that you can afford to lose.
• Set a limit before you start and keep to it, even if you are winning or losing.
• Take regular breaks and avoid gambling when you are upset, tired or under the influence of alcohol or other substances.
• Never borrow money, sell belongings or use money set aside for important expenses to gamble.
• Do not chase losses or treat gambling as a source of income.
• If gambling stops feeling enjoyable or starts affecting your life, use the account controls and seek support.

We use age and account checks to help protect players and prevent unauthorised use. We may ask you to provide information or documents to verify your age and identity. You must keep your account details private and must not allow another person to use your account.

Tools in your account

Your account includes controls that can help you manage your gambling. The options and periods available to you are shown when you open the responsible gambling settings. A limit is a personal boundary, not a target. Choose an amount or period that is affordable for you.

How to switch on a control

1. Sign in to your account and open the account or responsible gambling section.
2. Choose the control you want to use, such as a deposit limit, loss limit, session limit, time-out, self-exclusion or reality check.
3. Select the amount, period or break length shown in the settings. Read the information about how the control works before confirming it.
4. Confirm your choice. The active control and its status should then be visible in your account.
5. If you cannot find a setting or cannot access your account, contact us through live chat on the site or at support@spinstation-casino.co.uk.

Deposit limits

A deposit limit restricts the amount you can add to your account during the period you select. It does not guarantee that you will win or prevent you from losing money that is already in your balance. Consider setting the limit before making a deposit, and choose a period that gives you enough time to manage your spending.

Loss limits

A loss limit restricts the amount you can lose during the selected period, according to the way the setting is described in your account. It is intended to help you avoid spending beyond an amount you can afford. Once the limit is reached, the relevant gambling activity may be restricted until the period ends.

Session limits

A session limit helps you control how long you spend gambling. Select the available time period and confirm the setting. You may receive a warning as your session approaches its limit, after which access to relevant gambling activity can be stopped until the control allows you to continue.

Time-outs

A time-out is a short break from gambling. Use it if you want to step away, regain perspective or stop gambling for a period without closing your account permanently. During a time-out, access to relevant gambling activity is restricted. A time-out normally cannot be cancelled early, so select the period carefully.

Self-exclusion

Self-exclusion is a stronger step for anyone who wants to stop gambling for a longer period. When you choose self-exclusion, access to gambling is restricted for the period selected or until further notice, as shown in your account. You must not try to get around a self-exclusion by opening another account or using another person's account. Self-exclusion is intended to be a firm decision and may not be ended early. If you have money or an unresolved account matter, contact support@spinstation-casino.co.uk or use live chat. We will explain the applicable process without removing the protection of your exclusion.

Reality checks

Reality checks are reminders about the time you have spent gambling or other account activity. They can help you pause and decide whether you still want to continue. A reality check is a prompt rather than a spending restriction, so use it together with deposit, loss or session limits where appropriate.

Signs that gambling may be a problem

Gambling harm can develop gradually. You do not need to wait for a serious financial loss before asking for help. Consider taking action if one or more of these statements feels familiar:

• You spend more money or time gambling than you planned.
• You keep increasing your bets to get the same feeling or to try to recover losses.
• You think about gambling much of the time or find it difficult to concentrate on other things.
• You hide your gambling, deposits, losses or account activity from people close to you.
• You borrow money, miss payments or use money intended for essentials to gamble.
• You feel restless, irritable or anxious when you try to stop.
• You cancel plans, miss work or neglect family responsibilities because of gambling.
• You gamble to escape stress, sadness, loneliness or other difficult feelings.
• Gambling affects your sleep, relationships, health or financial situation.
• You have tried to cut down or stop but have not been able to do so.

If any of these signs apply, stop gambling and use a time-out or self-exclusion. Do not try to solve the problem by gambling more. Speak openly with someone you trust and contact a specialist support organisation for confidential help.

Where to get help

You do not have to manage gambling concerns alone. The organisations below provide information, advice or practical support. You can contact them directly without waiting for your situation to become worse.

• GambleAware provides information about gambling harms and guidance on finding appropriate help and support.
• GamCare offers confidential advice, counselling and practical support for people affected by gambling, including family members and friends.
• GamStop is a free self-exclusion service that can help you block access to participating online gambling services for the period you choose.
• The National Gambling Helpline provides confidential information, advice and support for people who are worried about their own gambling or someone else's.

If you would like help with our account controls, contact us at support@spinstation-casino.co.uk or use the live chat on the site. Our support team can explain how to set a limit, time-out or self-exclusion, but you should also contact a specialist organisation when gambling is affecting your wellbeing, finances or relationships.

If you are supporting another person, avoid lending them money for gambling, keep conversations calm and encourage them to use professional support. You can also seek advice for yourself, even if the person gambling is not ready to ask for help.

Protecting minors

Our services are for people aged 18 and over. We take reasonable steps to verify a customer's age and may request information or documents before an account can be used fully, before deposits or withdrawals are processed, or at another point in the account relationship.

Do not let anyone under 18 use your account, watch you enter account details or use your payment method to gamble. Keep your password, payment information and device access secure. You are responsible for taking sensible steps to prevent another person from accessing your account.

Practical steps at home

• Use a private password and do not share it with children or anyone else.
• Log out of your account when you finish and use a screen lock on your phone, tablet or computer.
• Keep payment cards, banking details and account verification documents away from children.
• Consider parental control software, device restrictions and family safety settings that can block gambling content or prevent access to gambling applications.
• Check the settings on shared devices and home networks, as controls may need to be applied separately to each device or user profile.
• If you believe a minor has accessed your account, contact us immediately through live chat or at support@spinstation-casino.co.uk.

Parental control software can support a safer home environment, but it is not a substitute for supervision, secure account details and clear family rules. No technical control is perfect, so use more than one protective measure where children can access your devices.