Privacy Policy

What personal data we collect

We collect and use personal data when you open or use an account with us, contact us, make transactions or interact with our website and services. We aim to collect information that is relevant to the purposes explained in this Privacy Policy. Some information is provided by you, while other information is created or collected automatically when you use your account.

The information we may collect

• Account details, including your name, date of birth, address, contact details, account login information and preferences.
• Identity and age information, including identity documents and information taken from those documents when we need to verify your identity, age or account details.
• Transaction information, including deposits, withdrawals, payment method details, account balances, bonuses or other account activity connected with payments.
• Device and usage data, including information about the device, browser, operating system, IP address, login activity, pages viewed and how you use our website and services.

We may also keep records of communications with you, including messages sent through support or live chat, together with information needed to manage your requests and maintain the security of your account.

Why we use your data and our legal bases

We use personal data only for lawful, fair and transparent purposes. The reasons include running your account, providing the services you request, protecting our platform and meeting the legal duties that apply to us.

• To create, operate and administer your account, process transactions, provide customer support and respond to your requests.
• To verify your age and identity, confirm that your account information is accurate and protect your account from unauthorised use.
• To prevent fraud, money laundering, unlawful activity and attempts to misuse our services, including by detecting unusual account or transaction activity.
• To meet our legal, regulatory, accounting and responsible gambling duties, and to keep records where the law requires us to do so.
• To send offers and other communications where you have opted in to receive them. You can change your choices or withdraw consent at any time.

The legal basis for using your information

Under UK GDPR, we must have a legal basis for using your personal data. In plain terms, we may use it because it is needed to provide your account and carry out your instructions, because the law requires us to do so, because we have a legitimate business or security interest that does not override your rights, or because you have given consent.

Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect processing that took place before you changed your choice. Where we rely on a contract, legal duty or legitimate interest, you may still have rights to object or ask us to restrict the way we use your information.

Who we share your data with

We share personal data only where there is a proper reason to do so, such as providing a service, protecting your account, meeting a legal duty or enforcing our terms. We require organisations that process data for us to handle it securely and only for agreed purposes.

• Payment providers, so that deposits, withdrawals and other payment instructions can be processed and checked.
• Identity-verification partners, so that we can confirm your age, identity and account information.
• Fraud-prevention and security partners, so that we can identify suspicious activity, protect accounts and prevent financial crime.
• Regulators, public authorities, law enforcement bodies or professional advisers where disclosure is required or permitted by law.

We do not share your information for unrelated purposes without a lawful basis. If a service provider processes information on our behalf, we remain responsible for setting appropriate requirements around its use and protection.

How long we keep your data

We keep personal data for as long as your account is open and for the period required afterwards by applicable law, accounting rules, regulatory duties, dispute handling or fraud-prevention requirements. The length of time depends on the type of information and the reason it was collected.

• Account and identity information may be kept for the period needed to meet age, identity, anti-money laundering and regulatory duties.
• Transaction and payment records may be kept for the period needed to meet financial, accounting and legal requirements.
• Support and security records may be kept for as long as needed to resolve a matter, protect our services or establish, exercise or defend legal claims.

When information is no longer needed, we delete it securely or make it anonymous so that it can no longer be connected with you. We use technical and organisational measures intended to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.

Your privacy rights and how to contact us

You have rights over the personal data we hold about you. These rights are subject to legal conditions and exceptions, so we may need to confirm your identity before completing a request.

• Ask for a copy of the personal data we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to erase your data where there is no good reason for us to keep using it.
• Object to certain uses of your data, including uses based on legitimate interests or offers where applicable.
• Ask us to restrict how we use your data in certain circumstances.
• Ask for information you provided to us in a structured, commonly used format where data portability applies.
• Withdraw consent where we rely on consent for a particular use.

To use your rights, write to support@spinstation-casino.co.uk and explain what you are asking us to do. We may ask for further information to confirm that the request relates to you. We will respond within the period required by data protection law, or explain if more time or information is needed.

You can also contact the Information Commissioner's Office if you are unhappy with how we have handled your personal data or if you believe your data protection rights have not been respected. We would appreciate the opportunity to address your concern first, but you are entitled to contact the Information Commissioner's Office directly.

Cookies

We use cookies and similar technologies to operate our website, remember choices, support account security, understand usage and improve how our services work. Our Cookie Policy explains the types of cookies we use, their purposes and the choices available to you. For general questions about this Privacy Policy, you can contact us at support@spinstation-casino.co.uk or use the live chat on the site.