Bonus Terms and Conditions

How these bonus terms apply

These conditions apply to bonuses, free spins, promotional funds and other incentives made available through your account with us. They supplement our general account terms and any specific terms displayed with an individual promotion. If a specific offer has conditions that differ from these general provisions, the terms shown with that offer will apply to that offer.

You must read the full offer information before you opt in or make a qualifying deposit. The offer information may explain the promotion period, eligible games, qualifying payment method, minimum deposit, wagering requirement, maximum bonus value, expiry time and any withdrawal restrictions. These details are part of the agreement between you and us when you claim the offer.

• You must be aged 18 or over and hold an eligible account with us.
• You must provide accurate account information and complete any identity or payment verification we reasonably request.
• You may claim an offer only where you are eligible under the specific terms shown with it.
• Unless the offer says otherwise, each promotion is limited to one claim per person, household, payment method, device or other connection that we reasonably identify as linked.
• You must not use a bonus where doing so would breach any law, account restriction or safer gambling measure.

We hold a gaming licence and may verify your account before awarding a bonus, allowing a withdrawal or continuing to provide promotional funds. If we cannot complete required checks, we may withhold or remove a bonus and restrict the related funds in line with our account terms.

Claiming and using a bonus

Some promotions require you to opt in before making a deposit or playing. Others may be applied automatically. You are responsible for checking whether an offer has been activated and for confirming that the promotion appears in your account. A deposit made before the required opt-in may not qualify.

Qualifying deposits and play

Only deposits made using an eligible payment method and meeting the stated conditions will count towards a promotion. A reversed, cancelled, charged-back or otherwise unsuccessful deposit will not qualify. Funds that we identify as previously returned, transferred or used only to obtain a bonus may also be excluded where the offer terms permit this.

A wagering requirement means that qualifying funds, bonus funds or winnings must be played through the number of times stated in the offer before the relevant balance becomes available for withdrawal. The cashier or bonus area of your account will show progress where this information is available. Contributions can vary by game, stake type or feature, so check the eligible games and contribution details before playing.

• Bets or stakes placed after a bonus expires will not count towards its wagering requirement.
• Cancelled, voided or refunded play will not normally count towards bonus progress.
• Some games, stake levels or account activity may be excluded or limited by the specific promotion.
• If an offer includes free spins or another game-specific reward, the reward can be used only in the stated game or games and within the stated period.
• A bonus balance is not the same as cash in your account and may remain subject to the conditions until those conditions are met.

The balance and progress shown in your account are the record we use for administration of the offer, subject to correction of an obvious technical or accounting error. If a bonus does not appear as expected, stop using the affected funds and contact support@spinstation-casino.co.uk or the live chat on the site.

Expiry, withdrawals and bonus funds

Every bonus has an expiry period unless the specific offer says otherwise. The expiry time is shown in the relevant promotion or in your account. When a bonus expires, unused bonus funds and any winnings that depend on the expired bonus may be removed. Play completed after expiry cannot restore the offer.

You may be able to withdraw cash deposited by you, subject to account checks and our normal withdrawal conditions. A withdrawal made before a wagering requirement is complete may cancel the related bonus and any associated winnings. The effect of a withdrawal will be shown in the offer terms or account information where applicable.

We may return an eligible withdrawal to the payment method used for the relevant deposit, or use another available method where our processes require it. We may ask for evidence that the payment method belongs to you. A payment or withdrawal will not be used to avoid a safer gambling limit, an account restriction or a verification requirement.

• Do not deposit money you cannot afford to lose in order to obtain or complete a bonus.
• Do not assume that a displayed bonus balance can be withdrawn immediately.
• Check the expiry date and wagering progress before making a withdrawal.
• If you close your account, any uncompleted promotional offer may be cancelled unless the law or a specific agreement requires otherwise.

If a bonus or related winnings are credited because of a clear error, we may correct the balance. We will explain the correction where appropriate and will not treat an obvious error as a valid basis for withdrawal.

Fair use, restrictions and changes

Promotions are intended for ordinary personal play. You must not exploit a fault, use automation, create multiple accounts, disguise your identity, coordinate activity with another person or use a payment method that is not yours. You must also follow any game rules and account restrictions that apply to you.

Where we have reasonable grounds to believe that an offer has been abused, claimed more than once, used in connection with false information or obtained through prohibited activity, we may cancel the offer, remove related bonus funds or winnings, restrict promotional eligibility and take further action under our account terms. We will look into relevant account activity before making a final decision where appropriate.

We may withdraw, replace or amend a promotion where this is necessary because of an error, technical problem, payment issue, legal requirement, security concern or other reason outside our reasonable control. We will not change completed qualifying play solely to disadvantage you. The terms in force when you claim an offer will generally govern that offer, unless a change is needed to protect you or meet a legal or regulatory obligation.

We are not responsible for a bonus being unavailable because of a device, connection, payment service or other technical problem outside our control. If a technical fault affects a promotion, we may suspend it while the issue is resolved and correct affected balances where necessary.

Safer gambling and contacting us

Bonuses can encourage additional play, so consider whether a promotion is suitable for you before taking part. Deposit limits, time-outs and self-exclusion remain available regardless of whether you have an active bonus. A bonus cannot be used to bypass a limit, delay a time-out or prevent self-exclusion from taking effect.

If gambling is becoming difficult to control, stop playing and use the safer gambling tools in your account. Support is also available from GambleAware, GamCare, GamStop and the National Gambling Helpline. You do not need to claim or complete a bonus, and you may ask us to explain how a promotional balance will be affected by a safer gambling request.

For a question about an offer, contact support@spinstation-casino.co.uk or use the live chat on the site. Please include the name of the promotion and, where relevant, the date it was claimed. We will check the account information and offer conditions before explaining what applies.

If you are dissatisfied with how we have handled a bonus, tell us through the same contact channels. Give us enough information to identify the account and the promotion. We will look into the matter and explain the outcome, including any further steps available under our complaints process.