Spin Station VIP Program: Rewards, Levels and Loyalty Points

How the VIP Club works and who can join

The Spin Station VIP Club is a private membership programme. We send invitations by email, and membership stays with the invited player. An invitation cannot be transferred to somebody else.

We assign VIP levels using your account activity and individual game play. Once your level is assigned, we let you know through your preferred communication method or your Spin Station inbox. Your membership can include personal service, special rewards and access to selected VIP benefits.

Your next big win starts here

Get your bonus

Already a VIP at another operator? You can apply for VIP Fast Track by contacting us directly by email. This gives eligible players a way to apply for consideration rather than waiting for a standard invitation.

• VIP membership is invitation only.
• Invitations are sent by email.
• VIP Fast Track applications can be made by email if you already hold VIP status elsewhere.
• Your membership and invitation are personal to your account.

VIP levels and the rewards available to members

The Club has several levels, with more rewards available at higher membership levels. Benefits can include a personal manager, cashback, free tournaments, a birthday gift and faster withdrawals. The exact benefit you receive depends on your assigned level.

Slots, jackpots and live tables

Play for real

VIP Elite is invite-only and includes access to the exclusive VIP Lounge. Across the Club, membership rewards may also include cashback, free tournaments, birthday rewards and faster withdrawals, alongside the personal support available at the relevant level.

Loyalty Points: how you earn and redeem them

Loyalty Points are part of the rewards available at Spin Station. We add 500 Loyalty Points automatically after your first deposit. After that, you earn points from cash wagers, with the amount depending on the game type.

The points are calculated from cash wagers in blocks of £10. For example, a £100 cash wager on slots earns 20 points, while the same amount wagered on blackjack earns 5 points. A £100 cash wager on roulette earns 2.5 points.

You can see your total in Account Details. Once you reach 1,000 Loyalty Points, you can redeem them in a batch of 1,000 through the My Account tool. Every 1,000 points converts into £5 in bonus funds.

1. Build your points balance

   Place eligible cash wagers and allow your Loyalty Points total to grow.

2. Reach the redemption threshold

   You need at least 1,000 Loyalty Points before a redemption can start.

3. Choose a redemption batch

   Redeem points in batches of 1,000 using the My Account tool.

4. Complete the loyalty terms

   Loyalty bonus funds must be wagered 10× before they can convert to cash and be withdrawn.

UK players welcome

Get bonus

Loyalty bonus funds must be used within 30 days of being credited. Winnings generated from redeemed loyalty bonus funds have no maximum cashout limit.

How VIP status is assessed over time

We assess VIP membership every 30 to 60 days, starting from the date of your latest upgrade. This keeps your level connected to your recent account activity and individual game play.

Your VIP level is not a permanent status. Inactive accounts and self-excluded accounts lose VIP standing. If your account remains active and eligible, your membership continues to be assessed within the regular 30-to-60-day cycle.

VIP support, account protection and responsible play

VIP members can receive dedicated support according to their level. VIP Silver includes 24/7 Priority Customer Support, while VIP Gold includes a Personal VIP Account Manager. General support is also available around the clock through live chat, with email support and a Help Centre available as additional contact options.

Support is available in English, French, Spanish, Finnish and Portuguese. We are licensed and regulated in Great Britain by the Gambling Commission under account number 52894. We use an encrypted connection, verify accounts before the first withdrawal and provide tools to help you manage your play.

• Set daily, weekly or monthly deposit limits.
• Use a session duration limit to log out automatically after your chosen time.
• Turn on a reality check showing the time and net winnings for your session.
• Take a time-out from 24 hours up to 6 weeks.
• Set self-exclusion for a defined period or on an open-ended basis.
• Close your account through the Customer Support Team.

Deposit limit decreases apply immediately. Increases or removals take effect after 24 hours and require confirmation through an emailed link. We are for players aged 18 and over only, and responsible gambling tools remain available whether or not you hold VIP status.

If you want help with your VIP account or rewards, our live chat is available 24/7. You can also contact support by email for VIP Fast Track applications or questions about your membership.