Contact Us

How to reach us

Our live chat on the site is available 24/7, around the clock. It is suitable for questions that need a quick response while you are using your account.

You can also e-mail us at support@spinstation-casino.co.uk. Please use the e-mail address registered to your account where possible, so we can help you securely and efficiently.

What to have ready when you write

Including a few details in your first message helps us understand the issue and respond accurately. Please provide:

• Your Spin Station username.
• The game, payment or transaction you are asking about.
• The date and time when the issue happened, including your time zone if relevant.

Never send your password or full payment details by e-mail or live chat. We may ask for information needed to confirm that you are the account holder.

Common questions we help with

• Account access, personal details and verification.
• Deposits, withdrawals and payment status.
• Bonus terms, eligibility and the availability of bonus funds.
• Game errors, loading problems and other technical issues.

If your question concerns a specific payment or game session, include the relevant transaction or game details so we can look into it.

Complaints

If you want to make a formal complaint, e-mail support@spinstation-casino.co.uk and put Complaint in the subject line. Explain what happened, when it happened and what outcome you are seeking.

We acknowledge your complaint and reply once it has been checked. We may ask for further information so that we can understand the circumstances and provide a complete response.