Betting Rules

General betting rules

You must be aged 18 or over to use our betting and gaming services. You are responsible for keeping your account details accurate, protecting your login information and making sure that nobody else uses your account. We may ask you to complete account verification before allowing certain activity, including deposits, withdrawals or continued play.

You may hold only one personal account with us. An account must be used by the named account holder and for that person's own betting and gaming activity. Accounts must not be shared, transferred, sold or operated on behalf of another person. If we identify more than one account connected to the same player, household, device, payment method or other account information, we may limit, suspend or close the accounts and apply the account terms that govern those circumstances.

You can play with money deposited into your account or with bonus funds made available under our bonus terms. Your balance may contain real-money funds, bonus funds or both. The cashier and your account information show the balance available for use and any applicable restrictions. Unless the relevant bonus terms say otherwise, real-money funds are generally used before bonus funds.

A bet, stake or spin is accepted only when it is confirmed by our systems and shown in your account or game. Bets and spins are final once placed. You cannot cancel, amend or withdraw a bet after acceptance. If you believe that a bet was accepted incorrectly, contact us promptly with the details so we can look into the transaction.

• You must follow these Betting Rules, the account terms, the relevant bonus terms and the instructions shown in the game or betting interface.
• You must not use a payment method that belongs to another person unless we have expressly allowed it.
• You must not use our services for unlawful activity, fraud, collusion, manipulation or any attempt to interfere with a game or betting market.
• We may refuse a bet, restrict a stake, suspend play or delay a transaction where this is needed for security, account verification, system integrity or compliance with our obligations.

How bets and spins are settled

Each game or betting feature operates according to its own in-game rules. These rules explain how to place a bet, how a round starts and ends, how winning combinations or outcomes are determined, and how any return is calculated. You must read the instructions and paytable shown in the relevant game before playing.

The result recorded and displayed by the game server is final for settlement purposes, subject to the malfunction provisions below. This applies whether the outcome is a win, loss, draw, void or another result stated in the game's rules. Your account history, game history or betting information may show the relevant stake, result and settlement.

The return-to-player figure is shown in each game. This figure is a statistical indication of the long-term return expected from the game and does not guarantee a particular result, win frequency or return during an individual session. Outcomes are determined on a game-by-game basis.

1. Select the game or betting feature and read its instructions.
2. Choose your stake or bet and confirm it before submitting.
3. Wait for the game server to record the bet and produce the result.
4. Check the result and any settlement shown in the game or your account history.

If the amount shown in a game differs from the amount recorded in your account, the server record and transaction data will be used to establish the accepted stake and settlement. We may correct an obvious technical or recording error, including by removing an amount credited by mistake.

Malfunctions and interrupted games

A malfunction includes a technical failure, software error, communication problem, display error or other fault that affects a game, bet, result, balance or settlement. If a malfunction affects play, all pays and all play affected by that malfunction are void. This applies whether the fault is visible to you at the time or is identified later through our system records.

You must not try to take advantage of a known or suspected malfunction. If a game displays an unusual result, incorrect balance, repeated outcome, missing feature or other error, stop playing and contact support@spinstation-casino.co.uk or use the live chat on the site.

If you are disconnected during a game, do not assume that the round has been cancelled. Where the game supports recovery, a disconnected game will resume or settle when you reconnect. The final status will depend on whether the game server recorded the bet and the point reached in the round. You should sign back in and check the game or account history before starting another round.

If an interruption prevents a round from completing, the game's rules and server records determine whether the round is completed, settled, voided or restored. We may correct balances or settlements where a technical fault has caused an incorrect credit or debit.

Bonus play and restricted funds

Bonus funds are subject to the bonus terms displayed when the offer is made and to any further conditions shown in your account. Those terms may set out eligibility, the qualifying deposit, wagering requirements, an expiry period, a maximum bet, permitted games, game contributions and any maximum cash-out or withdrawal condition.

You must not use bonus funds in a way that abuses an offer, avoids its conditions or gives an unfair advantage. We may withhold, remove or cancel bonus funds and related winnings where the bonus terms have not been followed or where we identify misuse, multiple accounts, collusion or another prohibited activity.

Maximum bet limits apply during bonus play. The applicable limit is the one stated in the relevant bonus terms, including any limit that applies while wagering requirements remain incomplete. A bet above that limit may cause the bonus and associated winnings to be cancelled where the bonus terms allow this.

Not every game contributes equally towards a bonus requirement. Some games may make no contribution, while others may contribute only at the percentage shown in the bonus terms. The contribution, maximum bet and other conditions are applied using the records held for your account.

• Read the full bonus terms before activating or using a bonus.
• Check whether the game you want to play is eligible and what contribution it makes.
• Keep within the maximum bet and any other stake restrictions.
• Check your account to see whether a bonus is active, completed, expired or cancelled.
• Do not transfer, sell or share bonus funds or use another person's bonus.

Live casino and table games

Live casino and table games are governed by the game-specific rules shown in the table's help section. These rules explain the available bets, minimum and maximum stakes, dealing procedure, settlement method, permitted actions and any conditions for a round to be completed.

The dealer's decisions and the result recorded by the live game system determine the outcome of a round. A dealer may refuse a late bet, announce that betting is closed, correct an apparent dealing issue or follow a table procedure that is different from another game. Dealer decisions made in accordance with the table rules are final.

A bet is accepted only when it is recorded before betting closes. Bets submitted after the closing signal, after the dealing action or after the table has moved to the next stage are late bets and will not be treated as valid for that round. If a late bet is displayed temporarily, the table's records determine whether it was accepted or rejected.

Live tables may experience delays caused by connection quality, streaming, device performance or system traffic. A delay in the video or display does not change the result recorded by the game server. If you lose connection, reconnect and check whether the round has resumed or settled before placing another bet.

• Read the help information for the specific table before placing a bet.
• Check the betting window and wait for confirmation that your bet was accepted.
• Follow the dealer's instructions and the actions available in the table interface.
• Use the recorded outcome and settlement shown by the table or your account as the final result.

Questions and disputes about a bet

If you think that a bet, spin or table round has been settled incorrectly, contact us as soon as possible. Send your message to support@spinstation-casino.co.uk or use the live chat on the site. We will need enough information to identify the relevant activity and look into the matter.

Please include the game name, date and approximate time, round or bet reference, stake, displayed result and a clear description of what happened. Screenshots may help explain a display problem, but our account, transaction and game-server records are used to establish the accepted bet and final result.

1. Stop playing the affected game if you believe there is an error or malfunction.
2. Make a note of the game, time, round and any reference shown on screen.
3. Contact support@spinstation-casino.co.uk or the live chat on the site.
4. Provide the requested account and game details so we can identify the relevant records.
5. Follow any further instructions needed to resolve the question or correct an account entry.

We may ask for additional information or account verification before discussing account-specific activity. A dispute does not automatically cancel a bet, pause a bonus condition or change a recorded result. We will apply the relevant game rules, these Betting Rules, the applicable bonus terms and the records held for the transaction.